Best Hospitality Training Programs in 2021
The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry With Companion CD-ROM
The Restaurant Training Program: An Employee Training Guide for Managers
Destination: Chef: A Culinary Training Program Guide to Becoming Food Service-Ready in Ten Weeks
The Professional Chef
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
Creating Positive Youth Outcomes: A Staff-Training Resource for Camps and Other Youth Development Programs
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
Human Resources Management in the Hospitality Industry
A Hospitality Degree Offers Diverse Job Opportunities
Many job openings are projected in the hospitality industry. Obtaining a hospitality degree gives a prospective candidate an advantage in this diverse field.
Casino Gaming Supervisor
Gaming supervisors (in ascending order) comprise four types: floor supervisor, pit supervisor, shift supervisor, and general casino manager. Generally, they are responsible for the smooth operation of the casino gaming pit. They handle customer complaints and ensure that there is a high level of service. The job entails the scheduling of employees and the assurance that there are always enough dealers on the casino floor. Although a hospitality degree is often not required, it is looked upon favorably and is an advantage for a potential job seeker. Experienced casino managers are invaluable to newly opened properties.
There are several layers of managerial positions in a typical hotel. Among these would be food and beverage manager and front office manager. The general manager oversees the total operation of the hotel. Although this position pays the highest salary, it also comes with the most responsibility. A general manager is almost always required to have a degree in the hospitality industry. He must keep the customers happy. This can be stressful, especially when tthe patrons are irate. Since the hotel is open twenty-four hours, a manager's schedule can be sporadic at best. Managers' jobs include hiring staff, allocating funds, setting room rates, and managing budget.
A concierge invariably optimizes a guest's experience in the hotel. She helps patrons to obtain reservations and tickets. A hotel concierge provides directions and information about the local flavor and activities. In addition to a hospitality degree, speaking multiple languages and understanding a variety of cultures is always an asset for a job as a concierge.
The executive chef oversees the entire kitchen staff and activity. He is responsible for creating an enticing menu and special dishes. Chefs must be aware of the parameters of planning the appropriate food amounts to meet demands. They must also be creative in utilizing excess product.
Being an integral part of helping a person's dream wedding or special event come to life can be exciting. It also is packed with a great deal of accountability. Event planners help to develop themes, budgets, and suitable locations. They must work cooperatively with vendors who are providing services or products at the event. An event planner has the advantage of being self-employed if she chooses. Having a hospitality degree is sure to make an event planner more impressive to a prospective client.
Meeting and Convention Planner
Living in a large city would be an advantage for a convention planner as there are naturally more conventions in populated areas. The responsibilities of this job are many. Convention planners must be organized and able to multi-task efficiently. They are accountable for items such as budget, entertainment, transportation, advertising and setup. Technology often plays a key role in convention planning as well. A hospitality degree will provide the diverse training needed for this position.