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What is ITIL ?
ITIL is a comprehensive framework, a base for which IT Processes are composed within an IT organization of a company.
The newest version of ITIL (version 3) was released in May of 2020. ITIL v3 was anticipated by IT professionals all over the world. Included in this packaged publication, are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for reliable, high-quality IT services. It also recognizes the dependencies between these IT process and an effective and well run business.
There are several benefits for using the Information Technology Infrastructure Library for many of your IT business needs and one main benefit is that through the guidelines and best practices that are taught in the library, your business can save a tremendous amount of money once implemented. The point that needs to emphasize here is "once" implemented because there are advantages and disadvantages.
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a range of benefits that include:
Another advantage of ITIL is that it will help your IT department organize and manage many different disciplines using one comprehensive volume, CoBit can be incorporated in the ITIL lifecycle within a company so this investment if made isn't lost. ITIL is the leader in IT guidelines and best practice publications; it has been tested in real world environments for over a decade and is proven to work.
A disadvantage of ITIL is its also expensive to implement the hours required to document and understand processes are long and can be difficult in large organizations. Russell McCarren, IT service manager for Perth-based St John of God Health Care, was one of the first people in Australia to roll-out ITIL v3.
"You need to find your own methodologies that are relevant to your business," McCarren said. "You will throw your money out the window if you don't outline what changes you need and how you are going to measure them, because there is a lot of misuse of ITIL."
McCarren said the attraction of ITIL three is its detail in integrating existing ITIL processes, noting that other ITSM frameworks would also suffice.
An excellent White Paper that discusses the ROI for ITIL can be found here